1. Introduction

Welcome to Sharon Horwood Counselling . Your privacy is of utmost importance to me.  This Privacy Policy outlines how I collect, use, disclose, and protect your personal information when you visit my website, use my services, or communicate with me.

2. Information I Collect

I may collect and process the following types of information about you:

• Personal Identification Information:  Name, email address, phone number, date of birth, and other contact details.
• Health Information: Information related to your mental health, medical history, and any other information you share with me during sessions.
• Usage Data: Information about how you use the website, such as your IP address, browser type, and access times.

3. How I Use Your Information

I use your information for the following purposes:

• To Provide Counselling Services: To understand your needs and provide you with appropriate counselling services.
• To Communicate: To contact you regarding appointments, updates, and relevant information.
• To Improve My Services: To analyse and enhance my website and services.
• To Comply with Legal Obligations: To comply with applicable laws and regulations.

4. Confidentiality and Disclosure

All information shared during counselling sessions is kept confidential. I will not disclose your personal information to any third party without your explicit consent, except in the following situations:

• Legal Requirements: If required by law, such as in cases of harm to self or others, child or elder abuse, or as ordered by a court.
• Professional Consultation: For the purpose of supervision or consultation with other professionals, in which case I will ensure that your identity is protected.
• Emergencies: If you are in immediate danger, I may need to share your information with emergency services.

5. Data Security

I take the security of your personal information seriously. As such I implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access your personal information held by Sharon Horwood Counselling.
• Request correction or deletion of your personal information.
• Withdraw your consent to processing of your personal information.
• Lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

7. Cookies and Tracking Technologies

My website may use cookies and similar tracking technologies to enhance your experience. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified of any significant changes.

9. Contact 

If you have any questions or concerns about this Privacy Policy or data practices, please contact me at:

Email: sharon@horwoodcounselling.co.uk

Telephone: 07942 388 887

Effective Date: Monday 12th August 2024